The story of BrightStar Care

The story

BrightStar Care is a home care service provider based in Chicago, with over 300 independent branches all over the United States. They provide a high standard home care service, which makes them so popular among their customers. The nurses, therapists, caregivers, and all the medical staff are highly trained professionals who are sure to give the best quality services with utmost dedication. The home care service is made available 24x7 to people of all ages. They also provide staffing to healthcare facilities.

BrightStar Care has its employees who are home care nurses and medical professionals attending to the patients in their home. All the patient details and work details are updated in the corporate deployed devices used by the employees. The nurses and other staff work in different time shifts, and all the details need to be updated accordingly. The patient details and employee attendance are updated on dedicated websites. The company needed to lock their devices down to just these websites, and nothing else.

Nathan Antill, Project Manager of BrightStar Care, San Francisco/ Marin County, and his IT team needed an MDM solution to manage the tablets that their field employees were using to clock in and out of their patient’s homes. They were already using another MDM solution when they started looking for a new and better solution. The current solution was proving to be costlier and not very reliable. When they found Hexnode UEM, they were surprised by the simplicity of the product even when meeting all their requirements. With the help of the tech support team from Hexnode, Nathan and his team were able to implement the MDM solution in their company successfully.

The Android kiosk mode allowed the institution to whitelist the required websites and lock down the devices to these websites. The Hexnode Secure Kiosk Browser enabled them to access these websites, and any other domains were blocked. Thus, the devices were made sure to be used only for intended work purposes. Since the devices were outside the reach of the IT team, the remote management functionalities came in handy occasionally when needed. The remote actions include wipe, lock, remote view, location scan etc.

In a nutshell

BrightStar Care successfully migrated to Hexnode UEM and deployed its kiosk devices seamlessly to the employees. The iron-clad kiosk mode enabled them to restrict the devices from accessing anything other than work. This, in turn, reduced data usage and data charges. Hundreds of dollars were saved by the implementation of Hexnode’s kiosk solution on the devices.