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Script to enable Remote Assistance on Windows devices
Remote Assistance on Windows devices enables remote technical assistance by providing an admin access to control the user’s computer over a network connection. With Remote Assistance, IT admins can resolve issues on Windows devices remotely. While the Remote Assistance option can be managed from the Settings app on Windows devices, admins can also use the scripts provided in the following document to carry it out remotely. Using Hexnode’s Execute Custom Script action, you can deploy scripts to enable or disable Remote Assistance connections on Windows devices seamlessly.
The sample scripts provided below are adapted from third-party open-source sites.
Disable Remote Assistance
Use the following scripts to disable Remote Assistance on Windows devices.
PowerShell script
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Set-ItemProperty -Path "HKLM:\System\CurrentControlSet\Control\Remote Assistance" -Name "fAllowToGetHelp" -Value 0 Write-Output "Remote Assistance is disabled." |
The PowerShell script uses the Set-ItemProperty cmdlet to modify the fAllowToGetHelp registry value within HKLM:\System\CurrentControlSet\Control\Remote Assistance to 0, disabling Remote Assistance on Windows devices.
Batch script
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reg add "HKLM\SYSTEM\CurrentControlSet\Control\Remote Assistance" /v fAllowToGetHelp /t REG_DWORD /d 0 /f |
The Batch script uses the reg command to modify the fAllowToGetHelp registry value within HKLM:\System\CurrentControlSet\Control\Remote Assistance to 0. This disables the Remote Assistance on Windows devices.
Enable Remote Assistance
To enable Remote Assistance on your Windows device, use the scripts mentioned below.
PowerShell script
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Set-ItemProperty -Path "HKLM:\System\CurrentControlSet\Control\Remote Assistance" -Name "fAllowToGetHelp" -Value 1 Write-Output "Remote Assistance is enabled." |
The above PowerShell script will set the fAllowToGetHelp registry value to 1 to enable Remote Assistance on Windows devices.
Batch script
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reg add "HKLM\SYSTEM\CurrentControlSet\Control\Remote Assistance" /v fAllowToGetHelp /t REG_DWORD /d 1 /f |
The above batch script sets the fAllowToGetHelp registry value to 1 to enable Remote Assistance on Windows devices.
What happens at the device end?
The changes made with the use of the above scripts can be reflected within Settings > About > Advanced system settings > Remote. The option “Allow Remote Assistance connections to this computer” will be disabled/enabled upon the script execution. Nevertheless, users retain the ability to manually re-enable/disable Remote Assistance on the device.
- It is recommended to manually validate the script execution on a system before executing the action in bulk.
- Hexnode will not be responsible for any damage/loss to the system on the behavior of the script.
