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How to Remotely Ring Devices?
The Remote Ring feature is used to ring the device from the Hexnode UEM console remotely. The feature helps locate a lost or misplaced device in the vicinity of the users by forcing it to emit a loud sound.
The action is executed even if the device is muted thereby ensuring that the ring produced is audible even in such cases.
- An iPad, iPhones, or Android, enrolled with Hexnode UEM.
- iPads and iPhones should be supervised and running iOS 10.3 or above.
- Device connected to the internet.
Why is a Network Connection Required on the Device?
If the device network is disabled, the remote ring won’t work until the connection is restored at a later point. The device will start playing sound at the moment the connection is restored.
Play sound on the device remotely
Play sound on iOS
A remote ring can be initiated by enabling lost mode.
To Enable Lost Mode
- Go to the Manage tab.
- Check the device.
- From Actions, select Enable Lost Mode.
- Provide a message, phone number, and a footnote.
- Clicking on Continue > Yes. Enter the Hexnode UEM portal password and click GO, this will lock the device instantly displaying the message, phone number and footnote on the screen.
If the iOS device loses the network connectivity while the lost mode is enabled, and if there is no way to connect back to the network, you may have to hard reset the device manually.
You cannot reset the device using Apple Configurator, as the device asks for trust permission while connecting with Mac, which cannot be enabled while in lost mode.
Initiate remote ring
- From the Manage tab.
- Select an iOS device in Lost Mode.
- From Actions, select Remote ring.
Play sound on Android
For Android devices enrolled with Hexnode, remote ring can be enabled by following the steps mentioned below.
- Go to the Manage tab.
- Select an Android device.
- From Actions, select Remote ring.
An optional custom message can be sent to Android devices, which includes the support of the following wildcards to display the user/device details on the device.
- %devicename%
- %imei%
- %serialnumber%
- %name%
- %email%
- %deviceid%
- %domain%
- %netbiosname%
Stop the device from ringing
There are two ways you can stop the device from ringing.
- On iOS devices disable lost mode to stop the remote ring, or it will ring for 2 whole minutes.
- On Android devices, the device will ring for 2 whole minutes unless the sound is manually dismissed from the unlocked device.
- On Windows devices, remote ring cannot be stopped by the users. The device will automatically stop after ringing for some time.
Be sure to disable Lost Mode in iOS once you find the lost device. This will open the device for normal use. To disable Lost Mode from the Hexnode portal,
- Go to the Manage tab.
- Check a device to disable Lost Mode.
- From Actions, select Disable Lost Mode.
