Hexnode – General FAQs

1. Do the devices have to be factory reset to be enrolled and managed by UEM?

No, devices need not be factory reset (except for Android Enterprise Device Owner enrollment and enrollment using Apple Configurator) to be enrolled and managed by UEM.

2. Do I need an Apple Enterprise/Developer account to manage iOS devices?

No, managing iOS devices using Hexnode does not require an Apple Enterprise/Developer account.

3. How much network data does the Hexnode UEM app consume?

Hexnode UEM app primarily consumes network data only to install apps, remotely control and view devices, and transfer files pushed via the Hexnode UEM. The amount of consumed data depends on the size of the app or files deployed or the quality setting of the remote view session. Only a negligible amount of data is only used for other actions.

4. Which operating systems are supported by Hexnode UEM?

Hexnode UEM supports devices under the following OS platforms:

• iPhones running iOS 11 or later versions.
• iPads running iOS 11.0 or later or iPadOS 13.1 or later versions.
• Smartphones and TVs running Android 5.0 or later versions.
• Windows tablets and PCs running Windows 10 or later versions.
• macOS devices running macOS 10.7 and later versions.
• Apple TVs running tvOS 9.0 or later versions.
• Fire OS devices running Fire OS 4.1 and later versions.

5. Which are the devices that support the Remote Control feature?

Hexnode’s ‘Remote Control’ feature works on devices running Android 5.1+ (Android 7.0+ recommended) and having the latest version of the Hexnode UEM/Hexnode for Work app. It enables IT administrators to view, monitor, and control the screen of the devices in real time. The admin can virtually tap on the screen by using point-and-click navigation. Remote control sessions can be established to troubleshoot issues reported by users and solve them over-the-air instantly.

6. Does Hexnode have a limit on the number of devices it can support on the server?

The maximum number of devices that can be enrolled in a Hexnode server depends on the number of device licenses you have purchased during the UEM subscription. Say, if you have purchased 1000 devices, your Hexnode server can have up to 1000 enrolled devices at a time. However, during the trial period, the server can only have a maximum of 100 devices enrolled in it at a time.

7. Why are my employees not receiving enrollment requests despite sending them repeatedly?

Once the admin sends out enrollment requests, the users usually receive them within a couple of minutes. However, sometimes the user might not receive the enrollment request because:

• The email address given at the time of user creation might be wrong. Verify the provided email address.
• The admin might have chosen to send the enrollment request as SMS alone. Make sure that the option to send enrollment requests by email is enabled.
• The mail might be in the spam folder of the inbox.