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Hexnode Connect – FAQs

1. What is Hexnode Connect?

Hexnode Connect is a platform where users can post queries regarding Hexnode UEM, participate in discussions with fellow tech enthusiasts, and raise requests for features they’d like to include in Hexnode UEM. New feature releases and upcoming features are also routinely put out on Hexnode Connect.

2. How to create an account in Hexnode Connect?

Go to the Hexnode Connect sign-up page and enter the necessary information. The following fields are mandatory:

Email address
Password
Confirm Password
Username

Notes:

The username will be your identity in the community, and it cannot be changed later.

Once the fields have been filled, click Sign Up. A confirmation email will be sent to the specified email ID. Open the mail and click on the attached link for verification. You will then be redirected to the home page of Hexnode Connect.

3. As a registered user of Hexnode Connect, how much of my information is disclosed to other users?

On signing up, only your username is available to other users, along with the date you joined Hexnode Connect. Once you’ve logged in, you can complete your profile by clicking the profile icon on the top right corner and clicking Complete Profile. Every information you fill in the profile will be visible to other logged in users of Hexnode Connect.

4. Who can create new posts?

Any user that has created an account and logged in to Hexnode Connect can create a new post and reply to existing ones.

5. How to create a new post?

Once logged in to Hexnode Connect, click on Ask Community on the header to begin a new conversation/thread.

6. What are Discussion and Ideation?

When creating a new post, users can choose between Discussion and Ideation. Discussion is for general queries, conversations, or open-ended topics. Whereas Ideation is for feature requests, new ideas, or suggestions.

To subscribe to another user’s post, navigate to the post and click ‘Subscribe’. Similarly, to unsubscribe from a post, navigate to the post and click ‘Unsubscribe’.

8. How to participate in a post?

Click on the desired post, click on the Reply button to go to the text box. Enter your response and click Post Reply.

9. Can Hexnode Connect be accessed from mobile devices?

Yes, Hexnode Connect is available on mobile devices as well.

10. Are the posts and replies moderated?

Yes, the posts and each of their replies are approved by moderators before they are posted for the public to view.

11. Who are Hexnode Experts?

Hexnode Experts are representatives of Hexnode UEM who respond to the users’ queries on behalf of Hexnode UEM. You can identify a moderator’s response by the Hexnode Expert tag next to their usernames.

12. How to identify the correct answer in a discussion?

The author of the question can mark any of the replies to their post as the solution. Once marked, that reply will be highlighted and tagged as the solution.

13. How can a post’s author mark a reply on their post as the solution?

Navigate to the reply and click on its corresponding vertical ellipsis icon (three dots). Select the Mark as solution option to mark the reply as the solution.

14. What are tags and categories in Hexnode Connect?

Tags are topics related to your discussion that can help other users search for and identify the posts they are looking for. There are a set of pre-defined labels that you can associate your post with. This makes searching for posts easier. Simply clicking on a tag displayed under the Popular Tags heading on the home page of Hexnode Connect, or searching for a tag will list all the posts associated with it.

Categories are a broader classification of posts. All the posts in Hexnode Connect are part of any one of the preset categories as users are required to select a category while posting a discussion.
The different categories are listed on the home page of Hexnode Connect. Clicking on any particular category will lead to a consolidated list of all the posts under that category.

15. Can registered users create new tags or categories?

No, registered users cannot create new tags or categories.

16. What is the leaderboard?

Users are granted points based on their activities within Hexnode Connect. Earning points will lead them to unlocking badges and climbing up the community rank.

17. How can registered users view the posts/replies that they’ve interacted with?

Click on My Profile from the header to view all the discussions you’ve started and the replies you’ve posted.

18. How to save/bookmark a post?

To save/bookmark a post from the home page, click on the bookmark icon on the top right corner of the post tile. If the post is open, click on the bookmark icon from the right-side panel of the post.