Enrolling Android devices without Camera or Google Play Store

Enrolling Android devices to Hexnode UEM, manually, consist of two steps – the installation step, where the Hexnode app is installed on the device and the enrollment step, where the user enters the necessary fields on the Hexnode app to enroll the device. However, there could be situations requiring a workaround in this exercise when the device doesn’t support a particular enrollment method. For example, the device may have the Google Play Store disabled on it making it impossible to download the Hexnode app. Another special case is where the device has no Camera (or a disabled camera); which is often seen as a requirement for deployments in hazardous areas, military facilities or sensitive workplaces. In such cases, the device cannot access the camera for the QR code enrollment method.

This document serves as a guide to help you conduct device enrollments under the above-mentioned scenarios.

Solutions overview

Case 1: Enrollment of devices without Camera but has Google Play Store

When the enrollment method is set to QR code enrollment but the user’s device does not support the camera; the following solution applies.

Pre-requisites

• For device admin enrollment (generic method), users must download the Hexnode UEM app from the Play Store before enrollment.
• For Android Enterprise profile owner mode enrollment, use the Hexnode for Work app instead.
• For device owner enrollment, you may refer to the corresponding documentation.

Solution: Use a different enrollment technique

When you send the enrollment request from Enroll > Platform-Specific > Android > QR Code, Email or SMS (or even when sent from Enroll > All Enrollments > Invite > QR Code), users will find additional details on how to enroll without using the QR code in the mail. You may use the alternate enrollment method specified by entering the Server URL in the Enrollment page followed by the username and password as asked.

Case 2: Enrollment of device without Google Play Store but has Camera

If the Play Store app is not available, download the .apk file for the Hexnode UEM app using this link and install the app manually. For enterprise profile owner mode enrollment, download the Hexnode for Work app using this link. For device owner enrollment, you may refer to the corresponding documentation.

After installing the Hexnode app, you may use any enrollment method (including the QR code method) to enroll your device.

Solution 1: Install from .apk file

1. Open a browser on the end device and download the Hexnode UEM app source file.
2. Install the app and continue enrollment. You may use the QR code enrollment method.

Solution 2: Install using ADB (Android Debug Bridge)

1. Download and install adb on a desktop system. Open the terminal and use the cd command to set the path to where the adb folder resides. For example, if it is installed in the C drive of a Windows system –

   cd C:\adb

2. Initialize the adb server.

   adb start-server

3. Connect your target device to the desktop using a USB cable and enable USB debugging if not already enabled.
4. Stream install HexnodeMDM.apk.

   adb install ./pathTo/HexnodeMDM.apk/

Notes:

• For Android Enterprise profile owner enrollment, use HexnodeMDMWork.apk.
• Also, install the Hexnode MDM Remote View app to save the hassle of having the user install it manually. This would prove helpful in case the organization plans to implement this feature in the future.

5. Open the Hexnode app on the device and continue with the enrollment steps. You may use the QR code enrollment method.

Case 3: Enrollment of devices without Camera or Play Store Service

The user device has both the camera and Play Store Service disabled.

Solution

Step 1: Download the Hexnode UEM/Hexnode for Work app by following the steps given in ‘Case 2: Enrollment of device without Google Play Store but has Camera’.

Step 2: Enroll your device on Hexnode by following the steps given in ‘Case 1: Enrollment of devices without Camera but has Google Play Store’.