Create custom help text on Android to help modify device settings

Custom help texts are notifications or instructions displayed to users when they interact with specific disabled settings on their devices. Disabled device settings refer to settings on an Android device that have been restricted by the device admin. Hexnode UEM offers a feature to set custom help texts for Android, designed to provide guidance and clarity to users encountering disabled device settings or navigating through device admin apps. These messages are customizable to an organization’s specific needs, offering helpful information to users. This help document assists in implementing custom help text for Android devices using Hexnode UEM’s Support messages feature.

Set custom help text for Android

To set custom help text for Android to help the user with the device settings, follow the steps mentioned below:

1. Login to your Hexnode UEM portal.
2. Navigate to Policies.
3. Create a new policy by clicking New Policy. Assign a suitable name and description (optional) for the policy.
4. Navigate to Android > Customizations > Support Message.
5. Add suitable help texts to be displayed:
   1. Disabled setting message: A custom short message appears when a user clicks on a setting that’s disabled on their device. The maximum character limit for this message is 200 characters.
   2. Device Admin message: A custom long message displayed on the device under Settings > Security > Device admin apps > Hexnode for Work/Hexnode UEM app when the user clicks on it. The maximum character limit for this message is 4096 characters.

Associate policy with target entities

1. Navigate to Policy Targets.
2. Click on +Add Devices.
3. Select the devices and click OK.
4. Click on Save to apply the policy to the devices.

Apart from devices, you can also associate the policies with Device Groups, Users, User Groups, or Domains from Policy Targets.

If the policy has been saved, you can associate it with another method.

1. From Policies, check the policies to be associated.
2. Click on Manage > Associate Targets and select the devices.
3. Click on Associate to apply the policy to the devices.

What happens at the device end?

Upon the successful application of policy, corresponding help texts will appear when clicking on the disabled device settings and the device administrator app.