Hexnode UEM subscription, everything you need to know

Hexnode UEM offers a unified digital workspace that enables you to securely manage and monitor your endpoint devices and provides access to corporate networks and resources. The management requirements of organizations differ from each other, from basic network and security settings for schools and small enterprises to advanced configurations and settings for corporate industries. The pricing plans in Hexnode are meticulously designed to suit these scaled customer demands.

Hexnode offers four different pricing plans:

• Pro: Advanced MDM + Kiosk Essentials
• Enterprise: Basic UEM + Advanced Kiosk
• Ultimate: Advanced UEM + Complete Kiosk
• Ultra: Complete UEM + Complete Kiosk

The features and monthly cost per device differ based on the selected pricing plan. Signing up for the 14-day free trial provides you with an Ultra license, allowing you to explore the product and its wide range of capabilities. For detailed guidance on starting a 14-day trial, refer to our comprehensive documentation.

Subscribe to Hexnode UEM

If you are looking forward to subscribing with Hexnode UEM, navigate to Admin > License and click on the “Looking to Subscribe? Contact Sales!” button. Next, follow the on-screen instructions to fill in the details as required.

Provide the following details,

• Fill in your name, email address and phone number.
  
• Provide the address details of your company.
  
• Select a use case on how you intend to use Hexnode UEM. You can choose between:
  • Enterprise device management
  • IoT and Kiosk management
  • Special Purpose Devices

• Additionally, you must also provide the number of licenses required by your organization for each platform. A minimum of 15 total licenses is required to subscribe.
  

Once this is done, a sales agent from Hexnode will reach out to you at the earliest to help you onboard into Hexnode.

Payment Modes

Hexnode offers you six different payment modes:

1. Credit Card/Debit Card – Provide the card details and click Continue to complete the payment on the checkout page.
2. International bank transfer – A pro forma invoice will be generated when you click Generate invoice on the checkout page. Payment can be made within a period of 14 days. Once the payment is made, you must upload the proof of payment under Admin > License > Subscribe > Invoices. The payment status will be changed from ‘Awaiting Verification’ to ‘Success’ only after we verify the payment, which may take up to 2 business days.
3. Domestic bank transfer – A pro forma invoice will be generated when you click Generate invoice on the checkout page. Payment can be made within a period of 14 days. Once the payment is made, you must upload the proof of payment under Admin > License > Subscribe > Invoices. The payment status will be changed from ‘Awaiting Verification’ to ‘Success’ only after we verify the payment, which may take up to 2 business days.
4. Check – A pro forma invoice will be generated when you click Generate invoice on the checkout page. Write a check with the full amount (in USD) as mentioned in the invoice. Payment can be made within a period of 14 days. Once the payment is made, you must upload the proof of payment under Admin > License > Subscribe > Invoices. The payment status will be changed from ‘Awaiting Verification’ to ‘Success’ only after we verify the payment, which may take up to 2 business days. Please note that handwritten checks will not be accepted.
5. Purchase Order (via Bank Transfer) – Choose this option if you wish to make the payment via international/domestic bank transfer. Provide the Purchase Order (PO) number to go to the checkout page and generate the pro forma invoice. Payment can be made within a period of 14 days. Once the payment is made, you must upload the proof of payment under Admin > License > Subscribe > Invoices. The payment status will be changed from ‘Awaiting Verification’ to ‘Success’ only after we verify the payment, which may take up to 2 business days.
6. Purchase Order (via Check) – Choose this option if you wish to make the payment via a check. Provide the Purchase Order (PO) number to go to the checkout page and generate the pro forma invoice. Payment can be made within a period of 14 days. Once the payment is made, you must upload the proof of payment under Admin > License > Subscribe > Invoices. The payment status will be changed from ‘Awaiting Verification’ to ‘Success’ only after we verify the payment, which may take up to 2 business days.

Manage your current subscription plan

To upgrade your current subscription plan, navigate to Admin > License and click the Change Plan button from the Subscription tab.

You can also increase the total device count or add additional technicians to your current subscription plan. To do this, click on the +Add More Device Count or +Add More Technicians button. The Subscription tab displays various details such as the current pricing plan, total device/technician count, next billing date, etc.

The Billing Details tab displays information related to billing, such as the billing email, billing address, list of saved credit/debit cards and the default payment method. To change the default payment method, click on Change next to the current default payment method and choose the required payment mode.

You can add multiple credit or debit cards for quick and hassle-free payments. To add a new credit/debit card, click the Add new card button on the Billing Details tab, and provide the necessary details. If you add multiple cards, you can set your preferred card as the Primary Card. The primary card will be the card used for automatically renewing your monthly or annual subscriptions, given that the default payment method is set as a credit/debit card.

The Invoices tab is where you upload the proof of payment when you use payment modes other than Credit Card/Debit Card. Here, you can also see a detailed list of all your transactions with information such as Invoice ID, purchase date, payment amount, etc.