Zendesk
- IT Service Management
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Zendesk is a service-first CRM company that provides a smooth customer experience. Zendesk ®, Inc. designs applications for efficient, flexible and effective customer relationships. The easy-to-use platform and quick implementation, empowers organizations to maintain better customer interactions. Zendesk Support® from Zendesk, Inc. is a powerful and flexible tool, and scales to meet the needs of any business. It helps organizations customize their support for seamless workflow and enhanced productivity of support agents.
With Zendesk integration, Hexnode helps administrators manage their devices more efficiently and rapidly. Hexnode offers you the privilege to send remote actions like lock device, clear passcode, and wipe device to end devices. Zendesk Support enables organizations to seamlessly create customer service tickets with tasks as well as sub-tasks. It simplifies the process of tracking, prioritizing and solving customer queries via chat, email, phone, and social media messages. It unifies the conversations across all the channels for faster replies. Zendesk Support assigns the right agent to the conversation by skill-based routing and the interaction history gives agents visibility into all previous customer events.
- Integrated customer support: Customer support tickets can be tracked, prioritized and solved using Zendesk Support.
- Smart self-service: Zendesk Guide provides a knowledge base for smart self-service. It helps companies in increasing customer satisfaction and reducing support costs.
- Live chat and embedded support: Live chat support proactively engages customers in real-time, ensuring that customers get the attention they deserve.
- Manage devices from the support console: IT admins with Zendesk Support and Hexnode UEM can remotely control their devices from the Support console.
Zendesk is a service-first CRM company that is revolutionizing customer experience since 2007. It supports enterprises around the world to take their customer service online. It empowers organizations to deliver better customer interaction with their easy-to-use platform and quick implementation. Founded in Copenhagen, Denmark, Zendesk today is headquartered in San Francisco, California. It employs approximately 4000 people, and supports around 100,000 brands to connect with their customers worldwide.
