Hi, @annemie. Thank you for reaching out on Hexnode Connect!
Regarding your query, the behavior of the Wipe Device action on devices running macOS 12 and above will differ based on the processor. On a Mac with an Intel processor and a T2 security chip, the attempt to Erase All Content and Settings (EACS) will only be successful if:
- The device is in Full Security mode. (You can change this setting from the Startup Security Utility)
- Firmware password is turned off.
Make sure the above conditions are satisfied before executing the Wipe Device action on your T2-equipped Macs with Intel processors.
Hope that helps! Feel free to reach out if you encounter any further issues.
Cheers!
Chris Wheeler
Hexnode UEM