Hi @damaris ,
Thanks for reaching out! I’ll walk you through the process to renew your VPP token step-by-step:
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- First sign in to your Apple Business Manager account.
- Click on your name at the bottom of the sidebar, then go to Preferences > Payments & Billing.
- Under Apps and Books, find Content Tokens and click Download next to the token you need.
Once you have the token downloaded, follow these steps in the Hexnode UEM portal:
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- Go to the Admin tab.
- Select Apple Business/School Manager on the left, then click Apple VPP.
- Choose the account name associated with your Apple VPP user ID.
- Click Choose file next to Renew VPP Token File and upload the token file you downloaded from Apple Business Manager.
- Click Save.
That should successfully renew your VPP token and resolve the installation issue on your macOS devices.
Let me know if you need further assistance!
Best regards,
Eden Pierce
Hexnode UEM