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Users not able to change the arrangement of icons on iOS device screens

Users not able to change the arrangement of icons on iOS device screensSolved

maverick

Participant

Hexnode UEM

5 years ago

hello, we have some of our iPads in MDM on which the users cannot change the icon order, any idea why?

Replies (1)

Marked SolutionPending Review

grace-baker

Hexnode Expert

5 years ago

Marked SolutionPending Review

Hey, Thanks for reaching out to us.

Please check whether you have associated any Home Screen Layout policies to the device. Navigate to the Policies tab and click on the policy associated to the device. Go to iOS-> Configurations-> Home Screen Layout and you will be able to see if any configurations have been made.
If any Home Screen Layout configurations have been pushed to a device, users might not be able to change the arrangement of icons. In order to permit the users to change the arrangement of icons, the policy/configurations will have to be removed from the device.

Cheers!
Grace Baker
Hexnode MDM