Update the Hexnode Agent appSolved

Good morning @Alondra, thank you for letting us know your concern.

Yes, the HexnodeAgent is automatically installed on Windows devices when it is enrolled in Hexnode using the Hexnode Installer app. You can automate the update of the agent app and other Hexnode apps on your devices with the help of the Hexnode Update Helper. To ensure automatic agent app update, go to Admin > General Settings > Hexnode App Updates and make sure that the option “Update Hexnode apps silently on Windows devices” is checked. Note that the default configuration of this option is checked. Once this is done, the app will be automatically updated.

Additional Note: Custom script can only be executed on Windows devices enrolled in Hexnode using the Hexnode Installer app. If you have a device enrolled via the native “/enroll” method on which you have to execute the script, please re-enroll the device using the Hexnode Installer app.

Hope this helps!
Nora lang
Hexnode UEM

Thank you for the response Nora, but this is not working for us. I have updated the admin configurations and I am still getting the same error message while pushing scripts.

If there is an update for the installed HexnodeAgent app, Hexnode will automatically push an “Update Hexnode app” command to the device. Check the status of this action in the Action History; if this is “Inprogress” or “Failed” wait for some more time for the update to get installed. It may take a few hours to complete. Once this action succeeds, you can proceed with the script execution.

If the status of the action in the Action History is “Success”, try script execution again after restarting the device, that might resolve the issue.

Hope this helps!
Nora lang
Hexnode UEM

The action was still in progress while I pushed the script. All my devices except 1 got updated. Since the action was taking longer time on that machine, ‘ve tried re-enrollment, that too worked fine.