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Unable to clear browsing history on iPhone

Unable to clear browsing history on iPhoneSolved

Participant

3 years ago

Need help! Can’t clear the browsing history in Safari app! The option is greyed out :/ Is it a bug or something? iPhone version is 12 and OS 14.6

Thanks in advance!
Elfie

Replies (7)

Marked SolutionPending Review

betty

Participant

3 years ago

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could be some minor issue that may get fixed upon restarting the phone

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elfie

Participant

3 years ago

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Tried that already, but to no avail 🙁

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betty

Participant

3 years ago

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you may have inadvertently set something. you could choose to reset all settings, but that would erase everything you have set up. kind of a dilemma!

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elfie

Participant

3 years ago

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Noo! Don’t wanna reset all settings! :’(

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dorothy

Participant

3 years ago

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Have faced this issue. Occurred when we applied a restriction or something. Don’t remember exactly. Maybe the guys at hexnode can be of some help.

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amania

Participant

3 years ago

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hey one of our employees has the same issue. But we haven’t associated any restriction. We assumed it was some device specific issue.

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gabriel-galbraith

Hexnode Expert

3 years ago

Marked SolutionPending Review

Hey everyone! Thanks for posting on our forum.

There are broadly two different cases where the said issue could occur.

Case 1
This could happen when a web content filtering policy has been applied to the supervised iOS device. In such a case, the user will be unable to clear the browsing history from Safari.

Case 2
If the user has enabled either the Limit Adult Websites option or the Allowed Websites Only option in Settings > Screen Time > Content & Privacy Restrictions > Web Content, the Clear button will be greyed out in Safari.

Hope this resolves the issue.

Cheers!
Gabriel Galbraith
Hexnode UEM