Unable to access contacts via CardDAVSolved

The issue you’re encountering is due to Google’s transition from allowing less secure apps (which relied on basic authentication using username and password) to requiring OAuth, a more secure authorization protocol, for accessing Google services like Contacts, Gmail, and Google Calendar. As a result, third-party apps that use basic authentication methods are no longer able to access Google Contacts via protocols such as CardDAV, CalDAV, IMAP, SMTP, and POP.

To sync Contacts on your iPhone, users should use the Google option under Add Account instead of choosing Other. Here’s how to do it:

1. Navigate to Settings > Apps > Contacts.
2. Select Contacts Accounts and tap Add Account.
3. Here, tap Google and follow the instructions to sign in to the Google Account.
4. On signing in, you can choose the apps to sync with the device. Contacts will be enabled by default.
5. Then, tap Save.

Following these steps will allow users to access and sync their Google Contacts directly to their iPhones. Let me know if you run into any other issues!

Thank you for the explanation. Can I also know how to do this via Hexnode for all iPhones in our organization? 

Sure @skylar-a ! You can use the Google Accounts feature under Policies in the Hexnode portal for setting up users’ Google accounts on their devices. Once the account is configured, the user will be prompted to authenticate on the device by entering the account password and completing the setup. In doing so, the Google Services associated with that account including Google Contacts will be accessible for the users on their devices. 

Thanks a lot!