Steps to install AnyDesk for WindowsSolved

Hello @isaiah, welcome to Hexnode Connect!

Could you elaborate a bit on where you’re getting stuck and what type of file this is? Did you use the Install Application action? A few more details would help us understand the situation better.

Best regards,
Chloe Edison
Hexnode UEM

Yes, I used the install application action, and the file is an .exe. I selected the success criteria as app exists but that didn’t work (I did give the right identifier) and then I also tried with the file exists criteria – the file is being added to the respective location, but the installation isn’t actually happening.

Hello @isaiah, thank you for the prompt response.

I believe the issue might be missing a parameter that ensures a silent installation of the application. Let me guide you through the process of installing the AnyDesk application.

1. Download AnyDesk for Windows.
2. Add the application to Hexnode’s app repository:
   1. Login to your Hexnode UEM console.
   2. Navigate to the Apps tab and click on the +Add Apps dropdown.
   3. Select Enterprise App.
   4. Select Windows as the platform and fill the App Name field.
   5. Select EXE File as the Upload With option.
   6. Enter a suitable Category and Description.
   7. Click on Choose File and select the downloaded file (AnyDesk.exe).
   8. If the admin is to be notified on whether the installation was successful, mark the Notify admin via email once app upload succeeds/fails option.
   9. Click Add.
3. Deploy the application to the target devices:
   1. Navigate to the Manage tab and select the required devices.
   2. Click on the Actions drop-down and select Install Application.
   3. Select the previously uploaded AnyDesk application and click Next.
   4. Click Configure under Custom Installation Settings.
   5. Keep the Install silently and Install app at system level options marked.
   6. Enable the Add installation commands option.
   7. Enter the following parameters in the Specify the parameters field:
      –install “C:\Program Files (x86)\AnyDesk” –silent
   8. Enter a suitable duration in minutes for the Installation timeout. If the app installation process is not complete within the specified time duration, it will be forcefully terminated.
   9. Select a Success Criteria:
      • App Exists – enter AnyDesk in the App Identifier field.
      • File Exists – enter C:\Program Files (x86)\AnyDesk\AnyDesk.exe in the Path field.
      • Registry Exists – enter SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\AnyDesk in the Path field.
   10. Enable the Retry if the installation fails option to automatically re-attempt installation if the initial attempt fails. The number of tries can be selected from the Maximum number of retries option.
   11. Choose when to retry the app installation process from the Retry drop-down.
   12. Click Install.

The app will silently install at the device end. To verify whether the application has been successfully deployed, select the corresponding device from the Manage page and navigate to its Action History tab.

Best regards,
Chloe Edison
Hexnode UEM

Thank you, installation done. It was the parameter. I thought simply checking the Install silently option would do.

@isaiah, that’s an honest mistake! Only applications that support silent installation using the ‘/s‘ command will install successfully with the Install silently option. In other cases, the correct parameter must be specified.

Please feel free to reach out in case of any questions or doubts. We’re always happy to help.

Best regards,
Chloe Edison
Hexnode UEM