Silent app installation through Agent App in AndroidSolved

Hey, Thanks for reaching out.

System Agent App grants you with the following privileges over the Hexnode MDM app:

1. Silent App installation: The apps get silently installed to the devices without any user intervention and prompts.
2. App uninstallation: System Agent App lets you remove from the device, the apps that you no longer need.
3. Reboot action can be carried out remotely.
4. The device can be turned off remotely using the Agent app.

Kindly use the help link for further insights regarding the System Agent App.

Cheers!
Grace Baker
Hexnode MDM

Can we remotely update OS using System agent app?

Hey, Thanks for reaching out to us.

You can remotely deploy OS updates on custom ROM configured Android 5.0+ devices with Hexnode System Agent app in /system/app directory and signed by the OEM vendor.
Please follow the below steps to remotely update the OS

1. Navigate to the Manage tab and select the desired devices.
2. Click on the Actions button and choose the ‘Update OS’ option.
3. Provide the Update file URL and the File hash of the update ZIP file.
4. To install the updates silently, click on ‘Automatically install the update’. To allow the user to install the updates, enable ‘Prompt user to install the update’.
5. Click ‘Update’.

The updates will now be pushed to the devices.

Kindly use the help link for more info.

Cheers!
Grace Baker
Hexnode MDM

How can I get this system agent app?

Hey, Thanks for reaching out to us.

The system agent app is custom-developed and provided to you by the Hexode team. You can reach out to the Hexnode support for the custom-built system app.

• Once you receive the system agent app, it should be signed by your OEM vendor. Ensure that the app is set as the device administrator.
• Grant the app with either system-level permissions or signature permission. The app will have to be placed in the system/app folder.
• The system agent app will now provide the Hexnode MDM app with the system-level privileges.
  Enable the system agent settings under Admin > General Settings > Hexnode System Agent Settings.

Please check out the help doc on system agent app for more info.

Cheers!
Grace Baker
Hexnode MDM.