Hello @Francesca,
Thank you for reaching out to us. We’ll be glad to clarify all your doubts.
Root certificate act as a proof of identity for a trusted CA (Certificate authority), a trusted entity that issues certificates to verify websites and web servers. Your device checks the root certificate to ensure the connection is secure and is for the intended web address.
Hexnode Root CA certificate helps establish trust between the MDM server and your device. It does not intercept any other connections from the device.
Hexnode neither has complete access over the device, nor does it act as a middleman between the device and the world.
Hope that helped clear your doubts!
Regards
Eren Schwarz
Hexnode UEM