Hello @jimena,
Since you’re using Samsung Knox devices and have enabled the Enforce app downgrade option, here’s how you can downgrade the app:
- Log in to your Hexnode UEM portal.
- Navigate to the Apps tab.
- Search for the enterprise app you want to downgrade.
- Click on the app to open the details.
- In the app details box, click the gear icon.
- From the drop-down menu, select Edit.
- Click Change next to the APK/XAPK File.
- Upload the older version of the app.
- Click Save.
Once these steps are completed, the app will automatically downgrade on the devices without any user intervention, and the downgrade will occur without clearing the app data.
Let me know if you need any further assistance!
Best regards,
Eden Pierce
Hexnode UEM