I did itunes restore on my phone. It was supervised. Now in settings, it doesn’t say supervised. Also, in hexnode, it says not supervised. I need to make it supervised again.
Restore Apple devices enrolled in HexnodeSolved
Replies (8)
Do a factory reset from your phone. It should go back to old settings.
I did a reset from my phone. It just starts back as a new one. Still not supervised.
Hi. You can use Apple Configurator to make devices supervised. Read from this page https://www.hexnode.com/mobile-device-management/help/ios-supervised-mode/
I got my phone supervised, but it was like a new phone after supervising. I don’t have my old data. How can I get back old data?
I guess you could just restore your backup again, but I am not sure how it will work as it was what got you in trouble in the first place.
Hey guys.
It seems like a great brainstorming session is going on here. I would love to weigh in.
@pres, could you please tell me if your organization has an Apple Business/School Manager account? Is there a provision to enroll your devices in Apple Device Enrollment Program (DEP)?
@adalb, the supervised devices, if not enrolled via Apple DEP, will lose their supervision on device reset.
@pres, @wrenl, restoring a local backup from a supervised device using iTunes or Apple Configurator might not always restore the supervision status in the phone.
When you restore from a backup onto the same device, your supervision state is restored from your backup. If you restore from a backup onto a different device, your supervision state may change. The device may become unsupervised.
Shawn Payne.
Hexnode UEM
We don’t use business manager. What can I do if I want the backup on my device?
Great! As there is no DEP in the picture, I can recommend another way of achieving this.
You will need another temporary iOS device with the exact same iOS version, preferably of the same model to proceed.
- First, restore your backup to the temporary iOS device.
- Now, finish the setup procedures on the temporary device after restoring the backup.
- Now, connect the temporary device to iTunes or Apple configurator 2 and make a backup of the temporary device.
- Using Apple Configurator 2 or iTunes, restore the backup of the temporary device on the original device.
- The original device will boot up after restoring and show the “Hello” screen.
- Do not make any changes to the device now.
- Connect it to Apple Configurator 2 and supervise the device.
- After supervision, the device will show the “Hello” screen again.
- Complete the setup.
- Your device must now be supervised with the original backup.
I hope this method works. Keep us posted.
Shawn Payne.
Hexnode UEM
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