reset macOS PasscodeSolved

Hi @martin-bo i was checking out hexnode docs and just noticed that there is a script to clear password on macs given there. After u clear it I think u might be able to reset the password. Although I think its supported only for mac versions below mojave or something along that line. Maybe check that out and see how that works for you?

Thanks @kjell for that. I tried it out and this happened…
So after rebooting the macs, I tried to execute the script given in hexnode docs to clear passcode on mac. But that didn’t amount to anything really so when I checked the hexnode portal I noticed it showed the action as pending…
Any idea why this would be happening? Am I missing out on something?

@emma-jones We are in a fix right now. We have employees leaving the company without informing their login credentials. Checked out the apple doc u suggested and could only find method to reset password if apple id is known. Is there any way to reset it without knowing apple id and not enabling filevault?

@kenneth Unfortunately, the only option to reset the password, in this case, is by choosing to wipe the device manually using Apple Configurator or selecting Erase Mac from the Recovery Assistant menu. Please refer to the ‘If you still can’t reset your password, erase your Mac’ section under the same Apple documentation mentioned above and follow along with the instructions.

Looking forward to hearing from you again.

Cheers!
Emma Jones
Hexnode UEM

Hey, I am in a similar boat as @martin-bo, although I have people mostly forgetting their passwords and then contacting the IT team constantly for removing the passwords so that they can reset. We mostly deal with androids and iphones in our company. Could you pls suggest a way to remove password in these phones so that the users can reset the password later themselves?

P.S Would be great if it could be done on multiple devices at the same time

Hello @arvid, no worries, we’ve got you covered!

Hexnode offers Clear Password as a remote action that can be performed on iOS and Android devices to remove not only the set password but also any PIN or pattern.

You can easily clear your password from the Hexnode portal by following along these steps:

1. Navigate to the Manage tab and check all the devices you want the password cleared from. Alternatively, create a device group by selecting New Group/ New Dynamic group. Choose New Group to manually add the devices you want the password to be cleared from or New Dynamic group to automatically group the devices based on condition filters.
2. Now from Actions, select Clear Password.

Immediately after ‘Clear Password’ is selected, the password will be cleared from the device.

Check out how to remove password from a device using Hexnode UEM for more details.

To keep in mind: 

• Clearing passwords from your devices expose it to a wide variety of vulnerabilities as anyone can access all your data. Therefore, you need to ensure not only that your devices are always password-secured but also you remember it.
• Always back up your data to ensure that you don’t lose any valuable information.

Please note that if you have associated a password policy with the devices, the user will be prompted to set a new password after the current password is cleared.

Should you need any further assistance, please do not hesitate to reach us!

Have a great day!
Emma Jones
Hexnode UEM