I was trying to enroll an macOS device in Hexnode. Received this error- Could not download the identity profile from the Encrypted Profile Service. The credentials within the Device Enrollment profile may have expired.
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Marked SolutionPending Review
Hexnode Expert
5 years ago
Marked SolutionPending Review
Hey, Thanks for reaching out to us.
This error occurs as you are trying to enroll a restricted device model. However, this issue can be solved:
- Navigate to Enroll-> Settings in the Hexnode portal.
- Go to Enrollment Restrictions-> Device Models allowed, check the box corresponding to macOS.
- Click Save.
You will now be able to enroll the desired device.
Please check out our troubleshooting doc on enrolling iOS and macOS devices.
Cheers!
Grace Baker
Hexnode MDM
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