What does this mean: User hasn’t activated the password token in the Hexnode for Work app. Activate password token to clear the device password. I had pushed clear passcode action from portal to Samsung device.
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Replies (3)
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Hexnode Expert
5 years ago
Marked SolutionPending Review
Hey, Thanks for reaching out to us.
For the password clearance action to work, the user will have to activate the password token in the Hexnode for Work app once. You are receiving the above message appears as this token is not activated in the app.
Please use the below screenshot for a reference:
Wanna know more? Check out our help doc on password clearance.
Cheers!
Grace Baker
Hexnode MDM
Marked SolutionPending Review
Participant
5 years ago
Marked SolutionPending Review
Will this clear the device password, if I have enrolled my device in profile owner mode?
Marked SolutionPending Review
Hexnode Expert
5 years ago
Marked SolutionPending Review
Hey, Thanks for reaching out to us.
If the device is enrolled in Android Enterprise as Profile Owner, the password clearance action will clear only the password of the Work Profile.
Cheers!
Grace Baker
Hexnode MDM
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