Hey, @henrietta. Thanks for reaching out to us.
We’ve been getting a lot of similar queries lately and think this issue may have to do with the MAC randomization behavior introduced by Apple from iOS 14+ devices.
If you don’t already know, a MAC address is the physical address that is used to identify a device on a given network. By default, iOS 14+ devices will use a randomized MAC address for each Wi-Fi network.
This randomization behavior of the MAC address can be disabled by the student or from the Hexnode portal. To disable it from the portal, check the Disable MAC address randomization option in the Wi-Fi policy and associate with the required devices.
That’ll resolve the network connectivity issue on the newly upgraded iOS devices. If you encounter any problem, feel free to reply to us back so we can address your issue further.
Cheers!
Chris Wheeler
Hexnode UEM