We created user accounts and deployed the devices for new employees, but upon review, we realized the accounts were mistakenly given administrator privileges. The issue with these privileges is that we’re concerned users might change device settings or remove device management, which is very concerning for us. Additionally, some employees are working remotely, and we don’t have the feasibility to bring their devices to the office. Can anyone assist us with this as it’s an urgent priority?
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Replies (3)
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Hexnode Expert
1 month ago
Marked SolutionPending Review
Hello @pauel,
Thanks for reaching out. No worries, we have a solution that works for both macOS and Windows devices. Follow the below steps to change the role of a user account:
- Navigate to the Manage tab.
- Click on the device for which you want to change the user’s role.
- Go to the Local Accounts tab and click on the user whose role you want to change. You can also change the user role by clicking on the three horizontal dots next to the respective user.
- Click Actions and select the Change User Role option.
- Click Change, then enter your Hexnode UEM portal password to confirm the role change.
You can follow the same steps for both macOS and Windows devices.
For more information, refer to the help documentation for managing user accounts on Mac and managing local user accounts on Windows.
If you still have any queries, you know where to find us😌.
Cheers,
John Cooper
Hexnode UEM
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Participant
1 month ago
Marked SolutionPending Review
Thanks for the swift response. I know it’s a big ask, but is there any way I can change the user roles by selecting all devices, like a bulk action?
Marked SolutionPending Review
Hexnode Expert
1 month ago
Marked SolutionPending Review
Currently, it’s not possible to perform this action as a bulk user action. We encourage you to keep sharing your ideas and suggestions with us on Hexnode Connect—your feedback is highly valued and appreciated.
Regards,
John Cooper
Hexnode UEM
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