MotoOEM Config- ThinkShield version discrepancySolved

Hi @Sarah, thank you for reaching out to us!

The functionality of each setting in the configurations list depends entirely on the ThinkShield version of the device.

@Sarah, could you please provide details on which configured setting is not getting pushed to the device? Also, check the ThinkShield version in Settings > About phone > Android version > ThinkShield for mobile.

Cheers!

Leonard

Hexnode UEM

Could you please guide me on configuring Moto OEMConfig app settings from the portal?

Hi @Deborah. Thanks for reaching out on Hexnode Connect!

Make sure to add the Moto OEMConfig application from Managed Google Play to the app inventory before configuring and associating it with your target devices.

Follow these steps to configure the app configurations for Moto OEMConfig:

1. Login to your Hexnode portal.

2. Navigate to the Policies tab.
3. Select an existing policy or create a new one by clicking New Policy.
4. From Android > App Management, select App Configurations, and click Configure.
5. Click on Add new configuration. Select the Moto OEMConfig app.
6. Configure the app. Click Done.
7. Go to Policy Targets.Associate the Policy with the target Devices/ Device Groups/Users/User Groups/Domains.
8. Click Save.

Cheers!

Leonard

Hexnode UEM

Hey @Leonard

I’m encountering issues with the ‘Disable Safe Mode’ setting under System policies. The ThinkShield version of the device is 13.01.000. Could you please check this?

Hi @Sarah

The Disable Safe Mode setting is effective for ThinkShield for mobile v13.02.000 or higher. For fully managed devices with a Work Profile, ThinkShield for mobile v13.03.000 or higher is required.

However, the setting will not be effective due to the incompatible ThinkShield version on the device, even though you have the required app version.

Let us know if you face any further constraints.

Cheers!

Leonard

Hexnode UEM