Manage Enterprise Google Play accounts with multiple usersSolved

I think you can find the option in the Managed Google Play console. You should be able to add the users from there.

I was able to add users but I couldn’t find the option to assign the role while adding a user. Any idea where that option lies?

Hi Pearl,

Thank you for reaching out to us!

You can add new users to the managed Google Play account from the managed Google Play console. You can also set roles for each user so that you can manage the privileges assigned to each user.

Follow the instructions given below to add a new user:

1. Sign in to Managed Google Play.
2. Go to Admin Settings -> Admins.
3. Click on the + button and enter the email address of the user and click Invite.
4. An invitation to manage the account will be sent to the user via email. Click on Close.
5. The user should accept the invitation by clicking on the “Get Started” button on the invitation mail.

Once the user has been added, it will be automatically added to the list “Admin users” by default.
You can change the role of a user by clicking on the “edit” icon beside the user and selecting the required role from the dropdown provided.

Hope this answers your query.

Cheers!
Chris Coleman
Hexnode UEM

I had one last doubt. Is it possible to prevent other users from deleting my user account from the console?

I believe the only option is to set the role as “Admin” for all users who need not have all the privileges as the owner.

Hi Pearl,

Thank you for reaching out to us again!

You can prevent another user from deleting or editing a user by setting the role as “Admin”. Admins are granted limited privileges as compared to Owners who have the ultimate privilege in the account as they can perform admin duties as well. However, the privileges of Admins are limited to managing free and paid apps and approving applications.

Hope this answers your query.

Cheers!
Chris Coleman
Hexnode UEM

Thanks again Chris! Bye

Hey, can we change the email address of the Android Enterprise account without having to re-enroll the devices?

Hey Fermin,

Thank you for reaching out to us!

You can change the email address of the Android Enterprise account by changing the Owner from the Admin Settings page in the Managed Google Play Console. Since you cannot change the email address of the current Owner, you need to create a new user and make them a second Owner and delete the previous Owner. Changing the Owner will not lead to disenrollment of your devices. Only the email address of the Android Enterprise account will get replaced. Follow the steps given below to change the Owner(email) of your Android Enterprise account:

1. Sign in to Managed Google Play console.
2. Click on Admin Settings from the menu on the left side.
3. Click on “+” and enter the new email address to add a new Admin user account.
4. Once a new admin user is created, click on the edit icon beside the newly created account.
5. Change the role from Admin to Owner by clicking on the dropdown beside the email address and click on Update.

The email address of your Android Enterprise has been changed and now you will be able to enroll your device in the Android Enterprise program using the newly added email address. However, if you don’t have the current credentials to access the work account, you will not be able to add an alternate email address. Once you have created a new Owner for the work account, you can delete the previous Owner of the account by navigating to Edit icon > Delete.

Hope this answers your query.

Cheers!
Chris Coleman
Hexnode UEM