macOS local user managementSolved

When is this option expected to older user (Ultra Plan)

Hey @mayuresh-todankar, it’s good to see you again!

About your question, hmm….

This feature had a global release, and the changes should’ve reflected on your portal by now. So could you please check your portal once again and let me know?

Awaiting your reply,
Audrey Black
Hexnode UEM

These options are not yet showing on the portal. Please check the screenshot.

Hello @mayuresh-todankar,

We apologize for any confusion caused by our previous announcement. Unfortunately, the local user management feature is released on an on-request basis. We have raised a request on your behalf and the changes should have been reflected on your portal by now.

Once again, we apologize for any inconvenience this may have caused you.

Best regards,
Audrey Black
Hexnode UEM

Hi Audrey,

I don’t see this option in my portal. Can you please help me with this? Let me know if you have any questions or need more information.

Thank you,

Devam

Hey Devam, thank you for reaching out to the Hexnode Community.

We would like to apologize once again for the confusion caused by our previous announcement.

The macOS local user management is currently available to our customers only on an on-request basis. And to avail this feature, please raise a request with our support team. You can get in touch with the support team via the chat or email.

You can email the team at mdm-support@hexnode.com or ring them up at our toll-free numbers,

US: +1-833-HEXNODE (439-6633)
UK: +44-8003-689920
AU: +61-1800-165-939
NZ: +64-9-8842599 (Direct)
CH: +41-44-798-2244 (Direct)
Intl: +1-415-636-7555

Hope this helps!

Best Regards,
Audrey Black
Hexnode UEM

@Audrey any chance we can access this information with API ?

Hey @jeremy-chapeau, welcome to the Hexnode Community!

Unfortunately, this is not possible at the moment. We’ll have a discussion with the corresponding team and get back to you.

Best Regards,
Audrey Black
Hexnode UEM