how do a lock out someone that has lost their laptop
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Marked SolutionPending Review
Hexnode Expert
2 years ago
Marked SolutionPending Review
Hi @Glammorous. Thanks for reaching out on Hexnode Connect!
You can execute the Lock Device action to remotely lock your lost Mac.
Here’s what you need to do:
- Go to the Manage tab in the Hexnode portal.
- Click on the device name to go to the device details page.
- From Actions, select Lock Device.
- Enter a System lock PIN.
- Click Continue.
On successfully executing the action, the device will get restarted instantly, and the user will have to enter the System lock PIN to log in to the device. For a macOS device with an Apple silicon chip, the device can be unlocked using admin credentials.
Feel free to reach out if you’ve any further queries.
Cheers!
Chris Wheeler
Hexnode UEM
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