Hi
I have a device that we have disenrolled on hexnode. but the device is still locked down
and i can not get it unlocked. i have tried the global android passcode to unlock it but its still not working
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Marked SolutionPending Review
Hexnode Expert
5 years ago
Marked SolutionPending Review
Hey, Thanks for reaching out to us.
If you have configured the Kiosk Exit password through a policy, this password should be used for exiting the kiosk. Please navigate to Kiosk Lockdown-> Android Kiosk Lockdown-> Kiosk Exit Settings and check if you have configured the same.
If the password has not been configured through policy, the global exit password is used.
Please confirm the same and feel free to reach out for any further queries.
Kindly use the help link to get an idea of How to exit Android kiosk mode.
Cheers!
Grace Baker
Hexnode MDM
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