We have an ipad that is locked down to one app using the policies. The ipad as been off and lost internet connection. They have charged it and now the ipad isn’t connecting. Its stuck in Kiosk
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Marked SolutionPending Review
Hexnode Expert
5 years ago
Marked SolutionPending Review
Hey, Thanks for reaching out to us.
Since the iPad is stuck in kiosk and cannot be connected to a network, you might have to use an Apple Configurator to exit the kiosk mode.
Please follow the below steps for the same.
- Connect the iPad to a Mac on which Apple Configurator 2 or above is installed. The iPad will now be shown in the Apple Configurator if it is opened.
- Right click on the device, click on Remove and select Profiles.
- Select the profile from the window that lists all the profiles installed in the device and click Remove Profiles.
- In the confirmation box, click remove.
Kindly use the help link for a reference.
Cheers!
Grace Baker
Hexnode MDM
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