We applied the password policy on our Macs to change the existing password. But when trying to login, an error pops up saying the system was unable to unlock the login keychain. Anyone have any idea what this could be about?
599 Views
Replies (4)
Marked SolutionPending Review
Participant
2 years ago
Marked SolutionPending Review
This seems to be quite a common issue, and it arises because once the policy has been applied, the user account password doesn’t match with the login keychain password anymore.
Marked SolutionPending Review
Hexnode Expert
2 years ago
Marked SolutionPending Review
Welcome to Hexnode Community!
Hello @Emersyn, we are familiar with the issue you’re facing, and yes, as @Pauel mentioned, the mismatch between the user account password and login keychain password usually causes this error. But not to worry, there is a simple way around this problem. It’s been explained in detail in our troubleshooting doc on Keychain issues. Please check it out.
Chloe Edison,
Hexnode UEM
Marked SolutionPending Review
Participant
2 years ago
Marked SolutionPending Review
Thank you so much, the issue has been resolved. Another concern I have is whether the passwords stored in our keychain are accessible by the MDM. Any insight would be helpful.
Marked SolutionPending Review
Hexnode Expert
2 years ago
Marked SolutionPending Review
With Hexnode UEM, privacy is of utmost priority. Your keychain is protected using the password you have set for your user account and is inaccessible by the UEM.
Hope this clarifies your query.
Save
