Hello all
We had a client whose Apple devices were enrolled in Hexnode while he was here for a business conference. Upon his departure, we disenrolled his device. Recently, he contacted us because he was unable to wipe his device due to an Activation lock. I believe that when he was here, we logged into our business iCloud account on his device, which is causing this issue now. We cannot disclose our iCloud credentials to him. For confidential reasons, we cannot re-enroll the devices in Hexnode. Is there another way to remove the Activation lock remotely without accessing the device? Any assistance would be greatly appreciated. Thank you in advance.
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