Hi, I have accidentally enrolled a Samsung Galaxy S7 device and the device will not allow me to access Settings, Factory Reset or remove the Hexnode apps.it has been removed in the Management Tab however I cannot get the device back on wifi.
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Replies (13)
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Participant
6 years ago
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Is there any possibility that you can connect the device back to the Wifi network? Are you able to pull down the notification panel?
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Participant
6 years ago
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yes, I can pull down the notification panel it will not allow me into Settings
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Participant
6 years ago
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Do you see the WiFi icon in the notification tray?
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Participant
6 years ago
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Yes, it says Security Policy prevents the use of wifi
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Participant
6 years ago
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Is there any network to which your device will auto-join on turning on the WiFi ?
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Participant
6 years ago
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No
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Participant
6 years ago
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Okay. I think you also set a WiFi Profile in it which doesn’t allow the device to connect to any other WiFi network
Do you remember blocking the Safe Mode for that device in the policy?
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Participant
6 years ago
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I have deleted the policies
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Participant
6 years ago
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that’s the last option as the Factory reset is also blocked. But do you still have that policy in your dashboard or did you delete it off from the dashboard as well?
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Participant
6 years ago
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I deleted it
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Participant
6 years ago
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Is there a sim card in the device? Are you able to turn on the Mobile data?
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Participant
6 years ago
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Yes.but Security Policy prevents it
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Participant
6 years ago
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I guess you pretty much blocked every possibility to get out of the MDM. You can also try flashing the device with a custom ROM.
Cheers!
Frank Clinton
Hexnode MDM.
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