When a video and its icon are downloaded into a device, the icon is installed before the video loads. This allows the user to select the icon, but gets the message “video not available”. This is not a good user experience.
It would be better to download the video FIRST, then download the icon, so that when the icon appears to the user, it will actually work.
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Hello @david-espenlaub, welcome to Hexnode Connect!
We understand your concern. We will take it up with the corresponding team and get back to you once they assess the feasibility of making the suggested change.
Best regards,
Chloe Edison
Hexnode UEM
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