Hey guys, I’m managing a set of iOS and Android devices in my organization and was wondering — is it possible to mandate device enrollment after a factory reset?
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Replies (3)
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Hexnode Expert
3 weeks ago
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Hi @remi,
Thanks for reaching out! Yes, you can ensure device re-enrollment after a factory reset, but it depends on the device type and the method of enrollment.
For iOS devices:
- Devices enrolled through Apple DEP will automatically re-enroll after a factory reset.
For Android devices:
- Device management is retained if the device was enrolled through Samsung Knox, Zero-Touch, or ROM/OEM enrollment. It also remains intact if the Hexnode UEM app is a system app or the Hexnode UEM System Agent is a privileged app.
Let me know if you need more details!
Regards,
Eden Pierce
Hexnode UEM
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Participant
2 weeks ago
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That’s helpful, @Eden. For Android, what happens to the device in the portal if it was enrolled using one of the other methods?
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Hexnode Expert
2 weeks ago
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Hi @remi,
Great question! If the device was enrolled through other methods, Hexnode will no longer be able to manage it, though it will still be listed in the console. These devices must be manually re-enrolled to regain management.
Let me know if you need assistance with re-enrollment or anything else!
Regards,
Eden Pierce
Hexnode UEM
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