Hexnode OnboarderSolved

Participant
Discussion
2 years ago

I’ve been trying to migrate my macOS device to Hexnode UEM using Hexnode Onboarder. But I’m unable to remove the existing MDM and the Onboarder keeps closing. What should I do?

Replies (1)

Marked SolutionPending Review
Hexnode Expert
2 years ago
Marked SolutionPending Review

Hello @marien, thank you for reaching out to us. Please restart your device. Or you could try logging out and logging in once again to the device to re-initiate migration.

If yours is a DEP-enrolled device, before trying to restart or login again, go to the Hexnode portal, navigate to Admin > Apple Business > Apple DEP > DEP Devices, and click on Sync with DEP. This should lead to a successful migration to Hexnode UEM.

Try these out and do let us know how it goes.

Chloe Edison,
Hexnode UEM