Forgot PIN used in Lock Device ActionSolved

Participant
Discussion
3 years ago

I was trying out the lock device action on my macOS device and I forgot the PIN that was used when configuring the action. Is there any way to obtain the PIN from the portal? Will it get stored somewhere in the portal so that I can retrieve it?

Replies (5)

Marked SolutionPending Review
Participant
3 years ago
Marked SolutionPending Review

I think you will be able access it from the Action History tab. Can you try clicking on the “i” icon beside status of the Lock Device action? The PIN that you had configured for the Lock Device action should be present in the popup window that appears when you click on the “i” icon. Do give a heads up if you were able to get the PIN.

Marked SolutionPending Review
Participant
3 years ago
Marked SolutionPending Review

Hey thanks a lot. I just checked out the Action History tab and was able to find the PIN in the popup window.

Marked SolutionPending Review
Participant
3 years ago
Marked SolutionPending Review

Is the Lock Device feature supported for all platforms?

Marked SolutionPending Review
Participant
3 years ago
Marked SolutionPending Review

Lock device feature is supported for Android, iOS, Windows and macOS platforms. Check out their doc on remotely locking a device. You will get a better idea, perhaps.

Marked SolutionPending Review
Participant
3 years ago
Marked SolutionPending Review

Great! Thanks.