FileVault not enabling on some Macs?Solved

FileVault can be picky for a bunch of reasons, but I have a feeling your issue is tied to secure token. If the user account doesn’t have it enabled, that could be why FileVault is giving you a hard time.

Quick check: Open terminal and run this command—

If secure token isn’t enabled, that’s likely your culprit.

Or, if you’re using Hexnode, you might be able to check this right from the console. Head over to the manage tab, pick the device, and go to the Local accounts subtab. You’ll see a list of all user accounts, and under the Secure token column, it’ll tell you whether the user has it or not.

I checked in my console, and it says Secure Token isn’t granted. So, if I grant it, does that fix the issue? Also, I’m not really sure how to do that—any pointers? 

Hello @porter,

Thank you for reaching out to us.

It looks like @akemi has already identified the issue—Secure Token is not granted, which is likely preventing FileVault from being enabled. You can resolve this directly from Hexnode using the Grant Secure Token remote action.

To do this:

1. Navigate to the Local Accounts sub-tab in Hexnode (as mentioned by @akemi).
2. Locate the user account, click on the ellipsis (three-dot) icon on the right.
3. Select Grant Secure Token.
4. Enter the admin username and password, along with the credentials for the targeted user account.
5. Click Grant to complete the process.

Once Secure Token is granted, you should be able to enable FileVault without any issues.

If you need further assistance, feel free to reach out.

Best regards,
Eden Pierce
Hexnode UEM

Thanks a ton, @akemi and @edenpierce! Everything’s working perfectly now.