Dear Hexnode Customer Service Team,
I hope this email finds you well. As a long-time customer of Hexnode, I would like to start by expressing my appreciation for the excellent software and top-notch customer service you provide. Your solutions have greatly improved our workflows.
Today, I would like to submit a feature request that I believe would add value for us and our customers. Currently, our technicians need to perform various software settings on the tablets connected to your remote software. This even includes simple tasks like changing ringtone settings, which can often be time-consuming and burdensome for our technicians.
To streamline this process and give our customers more control over their tablets, I suggest introducing remote access for family members who are paired with our tablets using your software. It would be fantastic if these family members could initiate access through our Telemarie app to remotely control the tablets.
With this feature, family members would be able to make changes to the tablets without our technical team having to intervene each time. By empowering family members to access specific settings, such as changing ringtones, we could optimize our support process and enhance customer satisfaction.
I firmly believe that this enhancement would provide significant value to our customers and us. It would increase our efficiency and allow us to focus on more critical technical tasks while enabling family members to independently make minor adjustments to the tablets.
I would greatly appreciate it if you could consider this feature idea. If further information or feedback is required, I am at your disposal.
Thank you for your time and dedication. I look forward to hearing from you.
Best regards, Thomas
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