Escrow Recovery Password for Windows BitLockerSolved

Hexnode Expert
Discussion
1 year ago

We are back with another exciting update!

With the latest update, you can escrow the BitLocker recovery password to your Hexnode UEM portal.

Why This Matters:

  • Effortless Escrow: Securely store BitLocker recovery passwords, so they are readily available when required
  • Enhanced User Experience: Quickly resolve ‘forgot password’ queries and allow your users to regain access to their encrypted data
  • Minimized Disruption: Reduce operational downtime and enable your organization to maintain peak productivity

The escrowed recovery password will be stored in your Hexnode UEM portal, under Manage > Device Summary > Hardware Info.

And what’s more, with the Force BitLocker Encryption action, you can seamlessly encrypt your devices even without any user interaction. And of course, the action is set to automatically comply with the associated encryption policy on your device.

Happy testing,
Audrey Black
Hexnode UEM

Replies (5)

Marked SolutionPending Review
Participant
1 year ago
Marked SolutionPending Review

Can we have detailed instructions on using this please?

I’m not seeing keys displayed for any BitLocker enabled machines, and if it’s a setting we have to enable via policy it’s not in the BitLocker section?

Marked SolutionPending Review
Hexnode Expert
1 year ago
Marked SolutionPending Review

Hey @clyde, thank you for reaching out to Hexnode Connect.

In order to escrow the BitLocker recovery password to your UEM portal, you need to check the Escrow recovery password to Hexnode UEM field while configuring the policy.

configuring BitLocker via policy

And if you are forcing BitLocker via Actions, make sure to check the Mandate and escrow a recovery password field.

force BitLocker Encryption via Actions

We understand that configuring BitLocker can be just a tad bit tricky, so we have prepared an assortment of documents to help you along the way.

And if you can’t find this option in your portal, it might be that your portal is yet to be updated. We’ll have our technical support team take a look at your portal and reach out to you at the earliest.

Hope this helps!

Best Regards,
Audrey Black
Hexnode UEM

Marked SolutionPending Review
Hexnode Expert
1 year ago
Marked SolutionPending Review

Hi @clyde,

My apologies, but we couldn’t find any portals linked to your email address.

Could you please send your portal details over to our support team at support@hexnode.com? Our team will take a look into your portal and have it updated to the latest release.

Best Regards,
Audrey Black
Hexnode UEM

Marked SolutionPending Review
Participant
1 year ago
Marked SolutionPending Review

@audrey, our BitLocker configuration GUI doesn’t show the Escrow recovery pwd to Hexnode UEM

This is our screen:

Screenshot 2023-10-31 095610

Marked SolutionPending Review
Hexnode Expert
1 year ago
Marked SolutionPending Review

Hey @rob-chan ,

Thank you for reaching out to us and welcome to the Hexnode Community.

The feature is currently being rolled out to our customers in batches to minimize disruption and ensure a smooth experience. We have raised a ticket to prioritise your case, and your portal will be updated shortly.

And if you have any other questions, please feel free to ping us here or reach out to our technical support team at support@hexnode.com.

Best Regards,
Audrey Black
Hexnode UEM