Not able to update iPads to iOS 14 using Apple Configurator. I am using a MacBook Pro (OSX Catalina). Need to do update 50 iPads before enrolling in Hexnode within this week. And not even one is done. HELP!!
P.S.- The error being shown: The operation couldn’t be completed. (AMRestoreErrorDomain error 4 – failed to handle message type StatusMsg) [AMRestoreErrorDomain – 0x4 (4)]
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@Ashton You can update all your 50 iPads together using Hexnode. So, relax!! No idea about the error though.
I have this issue too. But I could update iPad to other OS versions. iOS 14 is the problem.
Hello Ashton,
Thank you for reaching out to us.
Using Hexnode, you need not install updates individually. Hexnode allows you to push OS updates on supervised iOS/iPadOS devices. Make sure that your devices running on versions earlier than iOS 10.3 are DEP-enrolled. Go to the Manage tab, select the devices which need OS updates, and push the remote action “Update OS”. Note that on devices running iOS 10.3 and later, software update does not require DEP enrollment.
Cheers!!
Deborah Timothy
Hexnode UEM
@Deborah What if I want to update the devices before enrolling to Hexnode?
@Ashton If you are keen on updating each device individually before enrolling into Hexnode (not recommended) try updating without using the Configurator.
You will have to do this with all 50 devices. (Now you know why it’s not recommended.)
Cheers!!
Deborah Timothy
Hexnode UEM
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