I have a user that forgot their passkey phrase for their tablet. Is there any way we can remove it/reset it through Hexnode?
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Hexnode Expert
5 years ago
Marked SolutionPending Review
Hi Dex,
Thanks for reaching out to us!
Yes, the passcode for iOS devices can be cleared remotely from the Hexnode MDM console.
To clear passcode of an iOS device, follow the below steps:
Navigate to Manage tab-> Devices-> Select the device-> Actions-> Clear password
For clearing passcode on more than one device, select the devices after navigating to Manage tab-> Devices, then select Actions and choose Clear password.
The password will be cleared from the device immediately after the Clear Password option is selected.
For more information on clearing passcode from iOS devices, please refer to this link.
Cheers!
Calvin Reed
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