The clear passcode action in our DEP enrolled iOS device stays in progress with an info message: “Device unresponsive. Attempting to re-initiate action.” I tried cancelling all the actions and re-initiating them but the same issue occurs again. What could be the issue?
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Replies (2)
Marked SolutionPending Review
Hexnode Expert
2 years ago
Marked SolutionPending Review
Hi, @Zara. Thank you for reaching out on Hexnode Connect!
The device may be unable to execute commands sent from the Hexnode server due to an existing process currently running on the device.
Could you please try restarting the device and check if the issue persists? Also, please check if there are any pending OS updates present on the device.
Cheers!
Chris Wheeler
Hexnode UEM
Marked SolutionPending Review
Hexnode Expert
2 years ago
Marked SolutionPending Review
@Zara Hi there! Just following up to check if the issue was resolved. If not, could you please raise a ticket with our customer support team so that we can help address the issue?
Cheers!
Chris Wheeler
Hexnode UEM
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