I can’t fetch location on my Android device even though I have associated a location tracking policy on the device.
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Marked SolutionPending Review
Hexnode Expert
5 years ago
Marked SolutionPending Review
Hi Russel,
Thank you for posting your query!
Kindly ensure the below conditions are met.
- Make sure “Location Sharing” is enabled on the device and that the device is connected to the Internet.
- Check the status of the “Scan Device Location” action in the Action History.
- Please ensure the Hexnode MDM app has permission to access the Location.
- Please go to Settings > Applications > Hexnode MDM > App Permissions > Location > toggle the button On.
- Please ensure that your device’s location accuracy is set to High. This helps to pinpoint your location with high accuracy. Please go to Settings > Search for Location > Location Mode > High Accuracy.
Cheers,
Nick Parker
Hexnode MDM
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This reply was modified 5 years, 1 month ago by nick-parker.
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