Break-Fix vs. Managed ServicesSolved

@yuudai , the break-fix model can indeed be cost-effective in the short term, but it often leaves us reacting to problems rather than preventing them. MDM allows us to be proactive by monitoring devices in real-time and catching issues before they escalate. It is possible to have a close watch on various aspects such as how well a device is performing, whether it’s complying with regulatory measures, and other associated security threats all these factors would be taken into consideration when conducting MDM activities in real-time. Moreover, this results in having a more stable and secure fleet of machines, eventually cutting down on expenses caused by maintenance and repairs needed after equipment breaks down or becomes outdated.

Hello @aitana , I see your point about the benefits of proactive monitoring, but it can get complicated. Not all organizations possess enough resources or inclination towards keeping their machines under constant scrutiny. For smaller enterprises, it’s generally better to fix what’s broken since then IT staff can spend time doing other things like building systems rather than just watching out for faults in devices that might not have problems at all.

It is indeed a good argument, but MDM (Mobile Device Management) solutions give us an edge in terms of customizable supervision. We do not have to keep track of every detail about all devices, rather, we can direct our attention towards crucial aspects like security patches, policy conformity, or individual applications efficiency. This kind of selective focus helps avoid bombarding IT departments with information while remaining in charge of the fundamental aspects that affect business undertakings. Regarding issues related to privacy, contemporary MDM systems usually consist of open regulations as well as employee approval mechanisms that ensure ethical monitoring without overstepping boundaries.

I see the point you’re trying to make @aitana . It seems that the decision between break-fix and proactive monitoring really comes down to the specific needs and capacities of an organization.

Yes, it’s about finding the right fit for the organization. MDM offers the flexibility to implement either approach or even a hybrid model where certain devices or aspects are monitored proactively while others follow a break-fix strategy.