I’d wlike to remove the Hexnode MDM agent on an old work phone. The company Hexnode account no longer exists and neither does the company itself. I have the device and I want to reset it to give to someone else, however there’s no way to remove the Hexnode agent. I have tried to boot to menu and factory reset and also to factory reset via Find My Phone, however neither route works. How can I deregister this device from a dead Hexnode account?
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Replies (4)
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Hexnode Expert
1 month ago
Marked SolutionPending Review
Hi! Thank you for reaching out!
Enrolled devices should automatically be disenrolled from Hexnode when the associated Hexnode portal expires. However, in this case, the Hexnode For Work app still appears to remain an admin app, even though disenrollment has been initiated.
Our support team will reach out to you to collect further details and assist you in resolving this issue.
Best regards
Ben Clarke
Hexnode UEM
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Participant
1 month ago
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Hi, that’s great – thanks for helping
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Participant
3 weeks ago
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@ben_clarke A week later, still no help from anyone – any update on this please? I have to send this device off to someone else to use but at the moment it’s unusable because of Hexnode. I also have a Galaxy Tab in the same state. That’s not a good look for either of us, but as a CTO I know which device manager I will most likely not be choosing for future enterprise device management.
Marked SolutionPending Review
Hexnode Expert
3 weeks ago
Marked SolutionPending Review
Hello @kjhsdgafkjhgsdfjhka
We sincerely apologize for the delay in addressing your concerns.
It appears that the email address you provided is a Gmail account, and we were unable to find a Hexnode portal registered with it. To assist you further, we kindly request that you contact our support team using the organizational email address associated with your Hexnode portal registration, if available, or, with any details that could help us verify your case and track down the required Hexnode portal.
This will help us offer you the most effective solution. Please note that we can only move forward once we have the portal details.
We completely understand the urgency of resolving this issue and want to reassure you that we’re here to assist you.
You can contact our support team through the following channels:
US: +1-833-HEXNODE (439-6633) Toll-free
UK: +44-8003-689920 Toll-free
AU: +61-1800-165-939 Toll-free
NZ: +64-9-8842599 Direct
CH: +41-44-798-2244 Direct
International: +1-415-636-7555
Fax: +1-415-646-4151
Support: support@hexnode.com
Regards
Ben Clarke
Hexnode UEM
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