I’d wlike to remove the Hexnode MDM agent on an old work phone. The company Hexnode account no longer exists and neither does the company itself. I have the device and I want to reset it to give to someone else, however there’s no way to remove the Hexnode agent. I have tried to boot to menu and factory reset and also to factory reset via Find My Phone, however neither route works. How can I deregister this device from a dead Hexnode account?
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Marked SolutionPending Review
Hexnode Expert
10 hours ago
Marked SolutionPending Review
Hi! Thank you for reaching out!
Enrolled devices should automatically be disenrolled from Hexnode when the associated Hexnode portal expires. However, in this case, the Hexnode For Work app still appears to remain an admin app, even though disenrollment has been initiated.
Our support team will reach out to you to collect further details and assist you in resolving this issue.
Best regards
Ben Clarke
Hexnode UEM
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