We have associated a kiosk policy on some of our devices and ever since that, the device screen just flickers on automatically by itself when we try to lock the device screen. The issue is resolved when we remove the kiosk policy from these devices. Has anyone encountered similar issue?
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Hexnode Expert
3 years ago
Marked SolutionPending Review
Hello @graham-cz, it would help to know what all configurations you had enabled from this policy. But to take a guess, the Keep Screen On option might be turned on in the policy from Kiosk Lockdown > Peripheral Settings > Display. When you configure this option, Hexnode will keep the device display always turned on. If you attempt to turn the device display off, Hexnode automatically turns the display on, causing this behavior. To remediate this issue, you can either disable this option or disable the power button so that users cannot turn off the device display. You can disable the power button in Kiosk lockdown mode from Kiosk Lockdown > Peripheral Settings > Hardware/Software buttons > Disable power button.
Cheers!
Zach Goodman
Hexnode UEM
Marked SolutionPending Review
Participant
3 years ago
Marked SolutionPending Review
Thanks Zach. The option was indeed enabled under the peripheral settings. Have additionally disabled the power button for the kiosk so that display cannot be turned off.
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