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Activate Android/Kiosk/Allow Changing Brightness

Allow Changing BrightnessSolved

Participant

7 years ago

<span style=”font-weight: 400;”>hello. i am trying to activate Android/Kiosk/Allow Changing Brightness and after a successful sync, I press the settings wheel on my tablet, select Brightness. The slide bat pops up and as soon as I mode the slider, I get the following message: “You do not have the permission to perform this action”? any thoughts as to what I need to change/correct?</span>

Replies (1)

Marked SolutionPending Review

hexnode-support

Hexnode Expert

7 years ago

Marked SolutionPending Review

Hi, Paul.

It happens when Hexnode MDM has not been granted the Modify System Settings permission. If you can grant the permission on the device, you should have not problem changing the screen brightness.

On the device,

Exit Kiosk mode and open Settings
Search Modify System Settings
On newer devices, it would show up under Settings > Special Access
Tap open Modify System Settings
You will see a list of apps that have requested the permission.
Scroll down and select Hexnode MDM
You will see Allow Modify System Settings with a Toggle to the right. Toggle it ON to grant the permission.
You can now turn Kiosk mode back ON.
Initiate a Device scan from the portal
Once the scan shows success, you will be able to change the brightness without any issues.

Thanks and regards
Hexnode Support Team
+1-866-498-9407 (US Toll Free)
+44-(800)-3689920(UK Toll Free)
+61-1800165939 (Australia Toll Free)
+1-510-545-9700 (Intl)
Hexnode | Mitsogo Inc