We are using Android Kiosk Lockdown on Adrdoid TV with a web-app. If the TV is iddle for about 1min, we get a “Access Denied – Your’ll be redirected shortly..”.
Not clear if it’s a screensaver/lockscreen misconfiguration. How can we troubleshoot?
Thanks!
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Hello @alex_m , welcome to Hexnode Community!
This error usually occurs when one or more required packages are blocked. Please navigate to the Manage tab in the Hexnode UEM portal, select your device and execute the Scan Device action. Then, go to the Applications tab of the device and click on the Blocked Packages button. The packages currently blocked on the device will be listed.
Add the blocked packages as background apps in your kiosk policy. This should solve the issue. Please try it out and let us know how it goes.
Best regards,
Chloe Edison
Hexnode UEM
Hi
I checked the blocked packages: “Hexnode UEM”
And added it, but still get a “Access Denied – Your’ll be redirected shortly..” when the TV is iddle.
Thanks,
Ticketech
Tech Ving
Hello @Ving-Liang!
Thank you for reaching out. We’ve raised your issue, and our support team will get in touch with you shortly regarding the same.
Please feel free to contact us in case of any further doubts or queries.
Best regards,
Chloe Edison
Hexnode UEM
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