Access Denied after idle Android Kiosk LockdownSolved

Participant
Discussion
1 year ago

We are using Android Kiosk Lockdown on Adrdoid TV with a web-app. If the TV is iddle for about 1min, we get a “Access Denied – Your’ll be redirected shortly..”.

Not clear if it’s a screensaver/lockscreen misconfiguration. How can we troubleshoot?

Thanks!

Replies (3)

Marked SolutionPending Review
Hexnode Expert
1 year ago
Marked SolutionPending Review

Hello @alex_m , welcome to Hexnode Community!

This error usually occurs when one or more required packages are blocked. Please navigate to the Manage tab in the Hexnode UEM portal, select your device and execute the Scan Device action. Then, go to the Applications tab of the device and click on the Blocked Packages button. The packages currently blocked on the device will be listed.

Blocked packages under Applications tab of device

Add the blocked packages as background apps in your kiosk policy. This should solve the issue. Please try it out and let us know how it goes.

Best regards,
Chloe Edison
Hexnode UEM

Marked SolutionPending Review
Participant
10 months ago
Marked SolutionPending Review

Hi

I checked the blocked packages: “Hexnode UEM”
And added it, but still get a “Access Denied – Your’ll be redirected shortly..” when the TV is iddle.

Thanks,

Ticketech
Tech Ving

Marked SolutionPending Review
Hexnode Expert
10 months ago
Marked SolutionPending Review

Hello @Ving-Liang!

Thank you for reaching out. We’ve raised your issue, and our support team will get in touch with you shortly regarding the same.

Please feel free to contact us in case of any further doubts or queries.

Best regards,
Chloe Edison
Hexnode UEM